Refund policy

Return & Refund Policy

Thank you for shopping with MILLYZU. We take great pride in the quality and craftsmanship of our garments. If for any reason you're not completely satisfied with your purchase, we’re here to help.

Returns

We accept returns on full-priced items within 14 days of receiving your order.

To be eligible for a return:

  • Item must be unused, unworn, and in its original condition

  • Tags and packaging must be intact

  • A valid proof of purchase (order number or receipt) is required

To initiate a return, please email us at shopmillyzu@gmail.com with your order details and reason for return. We will provide you with return instructions.

Please note: Customers are responsible for return shipping costs. We recommend using a trackable shipping method.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original method of payment within 5–10 business days.

Shipping fees are non-refundable.

Exchanges

We do not currently offer direct exchanges. If you would like a different size or style, please return your item for a refund and place a new order.

Made-to-Order & Sale Items

  • Made-to-order and bespoke items are final sale and cannot be returned or refunded unless deemed faulty.

  • Sale items are non-refundable unless faulty.

Faulty Items

We carefully inspect each item before dispatch, but if you receive a faulty or incorrect item, please contact us within 7 days of receiving your order. We will arrange a replacement or refund at no additional cost to you.

Need Help?

For any questions regarding returns or refunds, please email us at:
📧 shopmillyzu@gmail.com
We’re happy to assist you.